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Mastering Conflict resolution Path to Constructive Collaboration
Sometimes conflict appears to be about one thing, but it is, in fact, related to a variety of things. This reality is commonly illustrated by an iceberg metaphor. Factors such as culture, values, and assumptions are always present beneath the conflict in question. Through this workshop the Participants will be able to .. • Identify the hidden factors that generate and feed the conflict • Understand the different types of conflicts • Identify different types of conflict resolution outcome’s and the pros and cons of every one. • Causes and triggers of conflicts and the negative impact of unresolved conflict. • Clear concise approach to conflict resolution and constructive collaboration.LEA RN I N G O BJECTI V ES A N D O UTCO M Ewww.transcendegypt.cominfo@transcendegypt.com
Program Outlinewww.transcendegypt.cominfo@transcendegypt.comIntroduction to Conflict Resolution • Definition of conflict resolution. • Importance of effective conflict resolution. • Overview of the outline's structure Understanding Conflict • Definition and types of conflicts (interpersonal, intrapersonal, intergroup, etc.). • Causes and triggers of conflicts (communication breakdown, differing goals, misunderstandings). • The negative impacts of unresolved conflicts. • The five different types of conflicts
Program Outlinewww.transcendegypt.cominfo@transcendegypt.comKey Principles of Conflict Resolution • Non violonce communication “NVC” approach to conflict resolution. • Assertiveness. • Understanding the personality differences in generating conflicts. • Definiting the driving emotions that generate conflicts • Impact of personal communication style on conflicts. • Understand the three centers of intelligence on reaching constructive collaboration Conflict resolution Process • The “Pinch-Crunch” model for conflict resolution . • How the “Pinch-Crunch” model relates Personality preference • Understand their pinches or irritations and those of others. • Using the model in making agreements among team members.
Transactional Analysis (TA) : 1.Communication Ice-Berg • What is the communication ice-berg ? • How the ice-berg affects the way people chose to communicate • The communication as an entry point to influence your stakeholder 2.Transactional Analysis and EGO states • Structure analysis model • Transactional analysis Model and EGO states • The proper choice of EGO state to influence outcome • People respond as treated P.R.A.T concept and how to use it to influence the outcome. 3.Managing Stressful Interactions• what to do when communication is not heading in the right direction • Managing yourself to mange the stakeholder • Applying the outcome based interaction Model to guide your communication stylewww.transcendegypt.cominfo@transcendegypt.comThe TA psychometric Assessment “light” is included to facilitate the outcome of the learning objectiveProgram Outline
• Maximum number per training day is 15 • Client to provide training location location and venue • Client to provide transportation and accommodation if outside Cairo .Financial Investmentwww.transcendegypt.cominfo@transcendegypt.comDescriptionNo of daysInvestmentMastering conflict resolution336000 L.E
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